Patient Access online
Patient Access is a way of booking appointments, ordering repeat medication, changing addresses and viewing your medical record online.
You will need to register at Reception in the first instance, you will be given a pin number and password. Log on to www.patient.co.uk and follow the instructions. You will be asked for a new password, please remember this. If you are requiring full access ie to your medical record you would need to bring photo id and proof of address.
How do I book an appointment?
If you need to book an appointment you can either contact the surgery by telephone, in person or online.
If you are ringing to book a routine appointment with the GP or an appointment with the Nurse you may prefer to ring after 15.30pm when the telephone lines are quieter.
Booking an appointment ‘online’ is so easy and can be done at any time – even when surgery is closed. Appointments can also be cancelled via online. Ask at reception to be enrolled.
Cancelling Appointments
It is very important you cancel any GP or Nurse appointment you do not need.
Each month the practice has over 100 patients that fail to attend their appointments.
This causes a delay in patients obtaining appointments.
Appointments for Diabetes/Hypertension/COPD/Cardiac Reviews and Smears are sent out in the post, please do not ignore these, if you find you cannot attend the allocated appointment please call the surgery as soon as possible to re-arrange the appointment.
If you are registered to use our ‘online services’ you can easily cancel your GP (only GP not the nurse) via this method, anytime!! – saves you waiting till surgery opens to ring, and usually the first thing the lines are very busy.
How to order Repeat Medication
We now take prescription requests over the telephone!!! Please ring between 10am-11.30 am and 12.30 – 3.00pm.
Or register to order ‘online’ and you can order even when surgery is closed!! Ask the receptionist on your next visit to sign up.
When ordering repeat medication please use the tear-off slip (attached to your signed prescription), clearly tick the items you require and hand the request in at reception.
How do I change my address?
It is very important to inform the surgery if you change your address or contact telephone numbers.
If you need to alter any of your details please either call in at the surgery and complete a ‘change of address’ form, or register for Patient Access and change your address on line – ask at reception.
Please remember to give full names and dates of births of other family members who also need changing.
If you are registered to use our ‘online services’, you can update your details easily via this method.
How to register as a patient?
If you wish to register at Primrose Bank Medical Centre you will need to complete a registration form (GMS1) and also complete a new patient questionnaire. Both can be obtained from reception.
How do I arrange a home visit?
Our Doctors typically see four patients at the Practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the Practice is at all possible. However, we can visit your home if your condition means you cannot attend one of our premises. Please ring the surgery before 10.30am to arrange a visit. Please be prepared to tell the Receptionist about your condition so we can visit the most urgent cases first. The Doctor may wish to speak with you prior to the visit for further information.
Home visits are normally made after morning surgery between 11.30am and 2.30pm. Please tell the Receptionist if you have a code number to enter your building/flat and the Receptionist can pass it on to the GP.
How do I complain?
We always try to provide the best possible service to all our patients, but there may be times when you feel we have not achieved a good standard.
If you have a complaint or concern about the service you have received from the Doctors or Staff working at Primrose Bank, please either put it in writing to Helen Lang, Practice Manager, Primrose Bank Medical Centre, Primrose Bank, Blackburn, BB1 5ER or contact the Surgery and ask to speak with the Practice Manager.
Further information can be found in our complaints leaflet Practice complaints leaflet
Email:[email protected]
I have a suggestion.
We at Primrose Bank to provide a good service to all our patients.
If you have suggestions for improvement or have seen examples of good practice elsewhere that would enhance our service to you then we would like to hear about it – please either telephone or write to the Practice Manager.
Any comments or suggestions will be discussed at our regular Practice Meeting
Who is my named GP?
All patients are allocated a Named GP (Dr Rautray, Dr Ray or Dr Mashar) please ask the receptionist who yours is the next time you contact the surgery.
Zero Tolerance
A ‘zero tolerance’ policy towards violent, threatening or abusive behaviour is in place at Primrose Bank Medical Centre. The staff in the practice have the right to carry out their work in an environment free from such behaviour and everything will be done to protect that right.
At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff, we may choose to inform the police and make arrangements for you to be removed from our list.
